The National Catalog Managers Association (NCMA) has developed a set of Quality Assurance Guidelines to encourage each NCMA member to establish a quality assurance system within their own catalog department. When followed, this system will help ensure accurate and up-to-date information is being provided to your customers as quickly as possible. The intention of these guidelines is to educate you on what you should be doing, not dictate how you should do it.

The NCMA Quality Assurance Guidelines consist of two main elements, Quality Assurance Practices and Quality Assurance Documents. Quality Assurance Practices are the day-to-day routines you should be doing. Quality Assurance Documents are the written procedures and various forms, logs and sign-off sheets to help you manage your Quality Assurance Practices.

Quality Assurance Guidelines for Catalog Excellence (.pdf/264 KB).

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