Sept. 30, 2008 - "Exceptional Customer Service: Your Key to Company Growth:" Education Session Scheduled for AAPEX 2008
BETHESDA, MD – Sept. 30, 2008 – AAPEX attendees will learn how customer service greatly benefits company growth and competition, during an educational program presented by Gary Bohannon, The Warranty Group, Inc., entitled, “Exceptional Customer Service: Your Key to Company Growth.” The session will be held on Wednesday, Nov. 5 from 3 p.m. – 4 p.m. in the Sands Expo Center, Las Vegas, Nev., in rooms 303/304.
Companies will gain a competitive advantage by offering their customers deliverables that strengthen loyalty and insulate them from price competition. In this session, discover what employees need to deliver an exceptional customer experience, stay ahead of the competition and improve the bottom line.
Attendees will learn:
- Why traditional customer satisfaction measures actually destroy customer service.
- The top five customer service mistakes companies make.
- How to tap into the three key psychological drivers that will turn your employees into a focused team driven to satisfy customers and build your business.
This session is recommended for companies that interface directly with end users or the public.
All AAIA educational sessions at AAPEX are approved by the University of the Aftermarket for CEU credit toward the AAP and MAAP certificates. AAPEX will be held Tuesday Nov. 4 through Thursday, Nov. 6 in Las Vegas, Nev. For updated information on additional sessions, dates, times, locations and sponsors, visit www.aapexshow.com.
About AAIA
AAIA is a Bethesda, Md.-based association whose more than 23,000 members and affiliates manufacture, distribute and sell motor vehicle parts, accessories, service, tool, equipment, materials and supplies. Through its membership, AAIA represents more than 100,000 repair shops, parts stores and distribution outlets.